Exchange & Buy Back Policies for Gayatri Mall
At Gayatri Mall, we aim to provide you with a seamless and satisfying shopping experience. To ensure transparency and convenience, we offer customer-friendly exchange and buy-back policies tailored to meet your needs.
Exchange Policy
Eligibility for Exchange:
- Products purchased from participating stores within Gayatri Mall are eligible for exchange as per the store-specific policies.
- Items must be unused, in original condition, and accompanied by the original receipt or proof of purchase.
Time Frame:
- Exchanges can typically be made within 7-30 days of purchase, depending on the store. Please check individual store policies for exact details.
Conditions:
- The product must be in resalable condition, with all original tags and packaging intact.
- Certain items, such as perishables, electronics, or personalized products, may have limited or no exchange options.
Procedure:
- Visit the respective store with your item and receipt.
- The store staff will guide you through the exchange process.
Buy-Back Policy
Eligibility for Buy Back:
- Buy-back offers are available for select products, such as electronics, jewellery, or premium goods, depending on the store’s policies.
- Items must meet the store’s specified criteria for buy-back, including condition, age, and type of product.
Buy-Back Value:
- The value offered will depend on the product’s condition, market value, and the store’s terms.
- Store-specific terms and conditions may apply.
Required Documentation:
- Original purchase receipt and any applicable certificates (e.g., warranty or authenticity).
Procedure:
- Bring the item to the respective store along with the required documents.
- The staff will assess the item and provide a buy-back value offer.
General Guidelines
- All exchange and buy-back requests are subject to verification by the respective store.
- Gayatri Mall does not directly handle exchanges or buy-backs; these processes are managed by individual stores.
- For detailed information or queries, contact the customer service desk or the specific store where the product was purchased.
At Gayatri Mall, customer satisfaction is our priority. If you have any concerns or need assistance, feel free to reach out to our customer service team. Thank you for choosing Gayatri Mall for your shopping needs!