Return Policy for Gayatri Katleri & Gift Collection
At Gayatri Katleri & Gift Collection, we aim to ensure a hassle-free shopping experience for all our customers. The return policies are designed to provide clarity and convenience. Each store within Gayatri Katleri & Gift Collection may have its specific return policies, so we encourage you to refer to the guidelines of the respective retailer. Below are the general return policy guidelines:1. General Guidelines for Returns
- Eligibility for Returns:
- Items must be returned in their original condition, unused, and with all original tags, packaging, and accessories.
- Returns must be accompanied by the original purchase receipt or proof of purchase.
- Time Frame:
- Most stores accept returns within 7–30 days of purchase. The exact return window depends on the store’s policy.
- Exclusions:
- Certain items, such as perishables, personalized products, gift cards, undergarments, or clearance sale items, may not be eligible for return.
2. Return Process
- In-Store Returns:
- Visit the store where the product was purchased with the item and receipt.
- The store staff will inspect the product and process the return based on their policy.
- Online Returns:
- For purchases made online through Gayatri Katleri & Gift Collection -affiliated stores, follow the instructions provided on the respective store’s website.
- Shipping charges for returns may apply, depending on the store’s policy.
3. Refunds
- Refunds will be processed as per the store’s policy:
- Original Payment Method: Refunds are typically credited back to the original payment method (credit card, debit card, etc.).
- Store Credit: Some stores may offer refunds in the form of store credit or gift vouchers.
- Processing Time: Refunds may take 5–10 business days to reflect in your account, depending on the payment provider.
4. Exchanges
- Many stores offer the option to exchange your item instead of a refund. Exchanges are subject to availability of stock and the store’s policy.
5. Damaged or Defective Products
- If you receive a damaged or defective product:
- Contact the store immediately with proof (photos/videos) and your purchase receipt.
- Most stores provide replacements or refunds for defective items at no additional cost.
6. Cancellation of Orders
- In-Store Purchases: Once the item has been purchased and taken, cancellation policies depend on the store’s discretion.
- Online Orders: Orders can be canceled before shipment. After shipment, the standard return policy applies.
7. Bulk or Custom Orders
- Returns for bulk or custom orders are subject to specific agreements with the store. Please consult the store for details before purchase.
For any questions or assistance regarding returns, feel free to visit our Customer Service Desk or contact the respective store directly. At Gayatri Katleri & Gift Collection, customer satisfaction is our priority, and we’re here to ensure your experience is smooth and enjoyable!